PowerMail FAQ

Updating database from earlier version

Before moving to PowerMail 6, we recommend you make a backup of your existing PowerMail files folder, preferably on an off-line volume or in a compressed archive.

Upon first launch, PowerMail 6 will offer to create a new database or convert your existing data. The process will require enough disk space to contain another copy of your PowerMail files, and will compact your data before first usage.

If you ever wish to go back to PowerMail 5, simply restore the messages archived as above.

How can I import address book data from Claris Emailer version 2 into PowerMail

PowerMail can import address book files exported as text from within Emailer 2. You can even drag a selection of Emailer entries and drop them on the PowerMail address book window directly !

What is the ”smart encoding” option for attachments

”Smart encoding” uses system settings (editable in the MisFox control panel supplied on the disk images advenced tab, or in Internet Explorer’s ”Receiving files/file helpers” preference pane) to determine if a file can be encoded using Base64 (if it does not contain essential information in the resource fork), or if it should be encoded using AppleDouble.

 Note that a .jpg file containing an icon and a preview in the resource fork will be sent in Base64 (so it will loose it’s icon and preview) when using ”smart encoding”, because it’s resource fork is not considered as essential information for a jpeg file. If you want to send a .jpg file with it’s icon and preview to mac users, but you want that windows users can also decode it, use AppleDouble (however, windows users will receive an additional unusable file that contain the resource fork).

I can’t select and copy text from a message

You can’t select text from an HTML message in PowerMail in the same way as a text-only message. To select text in an HTML message, double-click at the beginning of your selection, and shift-click at the end to create a hilighted selection.

Alternatively, you may can click on the globe button, which appears at the bottom of HTML messages, to display them in your web browser, where you will be able to select and copy text. You can also deactivate HTML display from the preference, to display the text only version of the message.

I get an indexing error when starting or quitting PowerMail

If you get a ”can’t open the index file” error when starting PowerMail, you need to rebuild the search index from the file / database menu. Note that if you try to quit PowerMail without rebuilding the index, and you have set PowerMail to empty the trash folder before quitting, this situation will prevent you from quitting PowerMail.

One of my folders is empty, or some messages are missing

Make sure the ”view all” item, in the view menu, is checked. The status of the ”view unread” menu is saved for each individual folder. In some very rare circumstances, however, some messages can disappear… in this case, launch PowerMail while pressing the command and option keys, and check the ”rebuild the sort indices” checkbox.

Why does PowerMail refuse to send some attachments using Base64 encoding

If a file type is known to contain essential data in the resource fork, it will be corrupted if you send it using base64 or uuencode attachment encoding. You can edit which file types or extensions are considered as ”macintosh files” using MisFox or Internet Explorer’s file helper preference pane.

Where do I find additional spell checkers for use with PowerMail

PowerMail 2.4 used to ship with its own, licensed spell checker… users had then pressed us to implement an open mechanism for dealing with the approach that they select rather than the one we force unto them. As a result, there are now many spell checkers that PowerMail is compatible with.

Where can I find out more about attachment encoding formats ?

MacUser wrote about encoding attachments in their February 1997 issue. 


site updated March 28th, 2017 - © 1985-2017 CTM Development SA - all rights reserved - General Terms and Conditions